Australia & New Zealand

First, ensure the eSIM is enabled and set as your data line. Turn on Data Roaming. Try toggling Airplane Mode on and off. If the problem persists, restart your phone. Contact us if it still doesn't work.

Yes. Even though you're using a local eSIM, your phone considers it roaming. Go to Settings → Cellular → Your eSIM → and enable Data Roaming. This won't incur extra charges.

Your data connection will stop working. For plans that support top-up, we send you a top-up link before you run out - at 20% and 10% remaining. Just tap the link to add more data instantly.

This depends on your specific plan. Most plans activate at first connection in your destination country. Some plans start immediately after installation. Check the product details for your specific plan's activation policy.

Instantly. Your activation link and backup QR code appear on screen seconds after purchase. We also send everything by email so you have it saved for later.

Open your email on your iPhone and tap the activation link - your iPhone will handle the rest. Or go to Settings → Cellular → Add eSIM → Use QR Code and scan the backup code. Label it with your destination for easy identification.