North America

iPhone XS, XR, and all newer models support eSIM. This includes the entire iPhone 11, 12, 13, 14, 15, 16, and 17 series. iPhone X and earlier do not support eSIM.

Tap the activation link in your email and your Pixel will configure everything automatically. Or go to Settings → Network & Internet → SIMs → Add eSIM and scan the QR code.

Yes, if your iPad or tablet has cellular capability and supports eSIM. WiFi-only models cannot use eSIM. Check your device specifications for "cellular" and "eSIM" support.

Go to Settings and search for "eSIM" or "Add Cellular Plan". If the option exists, your phone supports eSIM. Most iPhones from XS onwards and Samsung Galaxy S20 onwards support eSIM.

Try switching between 4G and 5G in your network settings. Move to a location with better signal. Restart your phone to reconnect to a different tower. Peak hours in busy areas may also affect speeds temporarily.

IbiPoint gives you full transparency and control. You get instant delivery with activation links, a personal Transparency Link to monitor your usage in real-time, automatic low-data notifications at 20% and 10%, and easy top-up without reinstalling. We offer multilingual support and 24/7 customer service.