Installing your IbiPoint eSIM on Android is quick and straightforward. This guide walks you through every step, from opening your delivery email to enabling data roaming and verifying your connection.

Most customers complete installation in under three minutes. Let’s get started.

Before you begin

Method 1: Quick Installation (Recommended)

This is the fastest and easiest method if you receive the email on your Android device.

Method 2: QR Code Installation (Alternative)

If the quick installation doesn’t work, or you prefer manual installation:

Step 1: Access SIM Settings

Navigate to your eSIM settings (paths may vary by manufacturer):

For most Android devices:

For Samsung devices:

For Google Pixel:

Step 2: Scan QR Code

1. Select “Add eSIM” or “Add mobile plan”
2. Choose “Scan QR code”
3. Point your camera at the QR code in the IbiPoint email
4. Make sure the QR code is clearly visible and well-lit

Step 3: Confirm Installation

1. Review the eSIM profile details
2. Tap “Download” or “Activate”
3. Wait for installation to complete

Configuring Your eSIM for Data

After installation, you need to configure the eSIM to use mobile data:

Step 1: Set IbiPoint eSIM as Your Data Line

1. Go to Settings → Network & Internet → SIMs
2. You’ll see all your SIM cards listed (physical SIM + eSIM)
3. Find your IbiPoint eSIM in the list
4. Tap on it to open settings
5. Look for “Mobile Data” or “Use SIM for mobile data”
6. Enable or select the IbiPoint eSIM as your data line

Alternative path for Samsung:

Step 2: Enable Data Roaming

1. While still in the IbiPoint eSIM settings
2. Find “Roaming” or “Data Roaming”
3. Toggle it ON
4. If you see a warning, tap “OK” or “Allow” — this is normal for travel eSIMs

When to Enable Data Roaming

You have two options:

Option A: Enable Before You Travel (Recommended)

• Install the eSIM at home with Wi-Fi
• Enable data roaming before departure
• Your eSIM will connect automatically when you arrive
• You’ll be online immediately after landing

Option B: Enable After Arrival

• Install the eSIM before travel
• Keep data roaming OFF until you land
• Enable data roaming at your destination
• The eSIM will connect within 1-2 minutes

Verifying Your Connection

Check Connection Status

Look at your status bar — you should see:

• Signal strength bars (may show different network name)
• Data indicator (4G, LTE, 5G, or H+)

Test your connection: Open your browser and visit any website. If it loads, you’re connected!

Get Your Transparency Link

Once online, IbiPoint will automatically send you an email containing:

• Your personal data usage transparency link
• Real-time data consumption tracking
• Remaining data balance

Troubleshooting

Important Information

Keep Your Physical SIM Active

• Your original SIM card remains active for calls and texts
• The IbiPoint eSIM is data-only (no voice calls or SMS)
• Use WhatsApp, FaceTime, Skype, or other VoIP apps for calls

Multiple SIMs

• Most Android phones support 1 physical SIM + 1 eSIM simultaneously
• You can switch between them in Settings → Network & Internet → SIMs
• Each SIM can be configured separately

Data Usage Tracking

• Monitor your usage via the transparency link sent by email
• Updates every few minutes (almost real-time)
• Check before doing large downloads or streaming

Installation Timing

• You can install the eSIM before your trip
• The validity period only starts when you first connect to a network
• Install at home, activate data roaming when you land

Frequently Asked Questions

Does my Android phone support eSIM?

Most Android phones from 2020 onwards support eSIM. Your device must run Android 10 or higher. Popular eSIM-compatible models include Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and most modern flagship devices from OnePlus, Xiaomi, and Oppo.

When should I enable data roaming?

You can enable data roaming before you travel or after you arrive. Installing the eSIM at home and enabling roaming before departure means you’ll be online immediately when you land. If you prefer, you can wait and enable roaming at your destination — the eSIM will connect within 1-2 minutes.

Why won’t my eSIM QR code scan?

If the QR code won’t scan, try increasing screen brightness to maximum, cleaning your camera lens, holding your phone steady at arm’s length, or adjusting the distance until the code is in focus. Alternatively, use the one-tap installation link in your email instead of scanning the QR code.

Can I use my regular SIM and eSIM at the same time?

Yes! Most Android phones support 1 physical SIM and 1 eSIM simultaneously. Your original SIM stays active for calls and texts, while the IbiPoint eSIM handles mobile data. You can switch between them in Settings → Network & Internet → SIMs.

What if my eSIM doesn’t connect after installation?

First, verify that Data Roaming is enabled and the IbiPoint eSIM is set as your mobile data line. Then try toggling Airplane Mode on for 15 seconds and off again. If still not working, restart your device. These steps resolve most connection issues.

Need Help?

If you’re still having trouble after following this guide:

Email: [email protected]
Support: Reply to your delivery email for fastest response
Have your order number ready when contacting support.

Safe travels from the IbiPoint team.
Your eSIM is ready to keep you connected wherever your journey takes you.