Installing your IbiPoint eSIM on iPhone is quick and straightforward. This guide walks you through every step, from opening your delivery email to enabling data roaming and verifying your connection.

Most customers complete installation in under three minutes. Let’s get started.

Before you begin

Method 1: Quick Installation (Recommended)

This is the fastest and easiest method if you receive the email on your iPhone.

Method 2: QR Code Installation (Alternative)

If the quick installation doesn’t work, or you prefer manual installation:

Step 1: Access Cellular Settings

Navigate to your iPhone’s cellular settings:

Alternative for older iOS versions:

Step 2: Scan QR Code

1. Your camera will open automatically
2. Point your iPhone at the QR code in the IbiPoint email
3. Make sure the QR code is clearly visible and well-lit
4. Hold steady — your iPhone will detect it automatically
5. Tap “Continue” when the banner appears

Step 3: Confirm Installation

1. Review the cellular plan details
2. Tap “Add Cellular Plan”
3. Label your eSIM (e.g., “Travel” or “IbiPoint”)
4. Select the eSIM as your cellular data line
5. Tap “Done”

Method 3: Manual Entry (If QR Code Fails)

If you can’t scan the QR code, you can enter the details manually:

1. Go to Settings → Cellular → Add Cellular Plan
2. Tap “Enter Details Manually” at the bottom
3. Find the activation code in your IbiPoint email (starts with “LPA:”)
4. Copy and paste the full activation code
5. Tap “Continue” and follow the prompts

Configuring Your eSIM for Data

After installation, you need to configure the eSIM to use mobile data:

Step 1: Verify IbiPoint eSIM is Set for Data

1. Go to Settings → Cellular
2. Under “Cellular Plans”, you’ll see both your lines listed
3. Look for “Cellular Data” — it should show your IbiPoint eSIM
4. If it doesn’t, tap “Cellular Data” and select the IbiPoint eSIM

Step 2: Enable Data Roaming

1. Go to Settings → Cellular
2. Tap on your IbiPoint eSIM line
3. Find “Data Roaming”
4. Toggle it ON (switch turns green)
5. If you see a warning, tap “OK” — this is normal for travel eSIMs

When to Enable Data Roaming

You have two options:

Option A: Enable Before You Travel (Recommended)

• Install the eSIM at home with Wi-Fi
• Enable data roaming before departure
• Your eSIM will connect automatically when you arrive
• You’ll be online immediately after landing

Option B: Enable After Arrival

• Install the eSIM before travel
• Keep data roaming OFF until you land
• Enable data roaming at your destination
• The eSIM will connect within 1-2 minutes

Verifying Your Connection

Check Connection Status

Look at your status bar — you should see:

• Signal strength bars for both lines
• Data indicator (LTE, 4G, 5G) on your IbiPoint eSIM
• Your primary line label (for calls/texts)

Test your connection: Open Safari and visit any website. If it loads, you’re connected!

Get Your Transparency Link

Once online, IbiPoint will automatically send you an email containing:

• Your personal data usage transparency link
• Real-time data consumption tracking
• Remaining data balance

Troubleshooting

Important Information

Keep Your Primary Line Active

• Your original SIM card remains active for calls and texts
• iMessage and FaceTime Audio work over the eSIM data
• The IbiPoint eSIM is data-only (no cellular voice calls or SMS)
• Use WhatsApp, FaceTime Audio, Skype, or other VoIP apps for calls

Dual SIM on iPhone

• All eSIM iPhones support dual SIM (physical + eSIM)
• iPhone 14 and newer support dual eSIM (no physical SIM tray in US models)
• You can switch between lines instantly in Settings → Cellular
• Each line can be configured separately for data, calls, and messaging

Data Usage Tracking

• Monitor your usage via the transparency link sent by email
• Updates every few minutes (almost real-time)
• Check before doing large downloads or streaming
• iOS also shows usage: Settings → Cellular → Cellular Data

Installation Timing

• You can install the eSIM before your trip
• The validity period only starts when you first connect to a network
• Install at home, activate data roaming when you land
• eSIM profile stays on your device until manually removed

Removing Your eSIM After Travel

• Go to Settings → Cellular
• Tap on the IbiPoint eSIM line
• Scroll down and tap “Remove Cellular Plan”
• Confirm removal
• Note: Once removed, the eSIM cannot be reinstalled

Frequently Asked Questions

Does my iPhone support eSIM?

All iPhones from iPhone XS (2018) onwards support eSIM. Your device must run iOS 12.1 or higher. Compatible models include: iPhone XS, XS Max, XR, 11 series, 12 series, 13 series, 14 series, 15 series, 16 series, and SE (2020 or newer).

When should I enable data roaming on iPhone?

You can enable data roaming before you travel or after you arrive. Installing the eSIM at home and enabling roaming before departure means you’ll be online immediately when you land. If you prefer, you can wait and enable roaming at your destination — the eSIM will connect within 1-2 minutes.

Why won’t my iPhone scan the eSIM QR code?

If the QR code won’t scan, try increasing screen brightness to maximum, cleaning your camera lens, holding your iPhone steady at arm’s length, ensuring good lighting, or adjusting the distance until the code is in focus. Alternatively, use the one-tap installation link in your email instead of scanning the QR code.

Can I use my regular SIM and eSIM at the same time on iPhone?

Yes! All eSIM-compatible iPhones support dual SIM (physical SIM + eSIM or dual eSIM on iPhone 14+). Your original line stays active for calls and texts via iMessage and FaceTime Audio, while the IbiPoint eSIM handles mobile data. You can switch between them in Settings → Cellular.

What if my iPhone eSIM doesn’t connect after installation?

First, verify that Data Roaming is enabled (Settings → Cellular → IbiPoint eSIM → Data Roaming → ON) and the IbiPoint eSIM is set as your cellular data line. Then try toggling Airplane Mode on for 15 seconds and off again. If still not working, restart your iPhone. These steps resolve most connection issues.

Can I remove and reinstall the eSIM?

No. Once an eSIM is removed from your iPhone, it cannot be reinstalled. The eSIM profile is permanently deleted. If you need to switch devices or accidentally remove the eSIM, contact IbiPoint support for assistance. Always keep the eSIM installed until your travel is complete.

Will the eSIM work with iPhone from China?

Some iPhone models sold in mainland China do not support eSIM functionality due to local regulations. Check your device compatibility before purchasing. iPhones purchased in Hong Kong, Macau, and other regions typically support eSIM normally.

Need Help?

If you’re still having trouble after following this guide:

Email: [email protected]
Support: Reply to your delivery email for fastest response
Have your order number ready when contacting support.

Safe travels from the IbiPoint team.
Your eSIM is ready to keep you connected wherever your journey takes you.